The rail development lobby has responded across the country. In the south of Scotland, the Campaign for Borders Rail, which is working on a new cross-border line to England, said the franchise owner had been notified. Vice-President Marion Short said: "The high overcrowding in many parts of the network has angered passengers across Scotland and is highly felt across Scotland. Factors such as understaffing and late delivery of rolling stock have crippled the reliability of services. Scotland`s First Minister said earlier this year that Abellio was at the last chance, and that today her transport minister has finally called the time. On Wednesday, Matheson informed MSPs that the Scottish government was asking for time for Abellio and that the current franchise agreements, which were due to be concluded until 2025, would expire in March 2022. As a result, the Ministers had received a notice of non-rebasing and the franchise is now due to end in March 2022. In November 2013, Transport Scotland announced that Abellio, Arriva, FirstGroup, MTR Corporation and National Express had been shortlisted to apply for the new ScotRail franchise.  In October 2014, the franchise was awarded to Abellio.    The franchise was to be operated for a period of seven years, with a three-year extension, depending on whether the performance criteria were met.  Abellio began the franchise on April 1, 2015 and opened the Borders Railway on September 6, 2015.  In June 2016, the RMT union announced that attendants would be on strike several times during the summer months to protest against more train trains alone.
 In June and July 2016, six 24-hour and three 48-hour strikes took place in ScotRail traffic. In September 2016, an agreement was reached to end the dispute. It was agreed that the new 385-series trains would have the doors checked by the driver and the guard, with the driver opening the doors and the guard closing them.  Just days after the introduction of a new schedule and the opening of a new station in Glasgow, Abellio reached the end of the line in Scotland. The operator, which has managed almost all of Scotland`s network links at more than 350 stations since 1 April 2015, turned the signals red at this afternoon`s meeting at Holyrood in Edinburgh. The news comes from a British report that is expected to call into question the viability of the entire rail system franchise management system in the UK. He stated that, under the franchise system, ministers have an obligation to have an "operator of last resort." On April 1, 2015, Abellio ScotRail took over all services operated by First ScotRail, with the exception of Caledonian Sleeper services, which were transferred to a separate Serco franchise.  The franchise agreement provides for the introduction of Great Scottish Scenic Railway trains on the West Highland, Far North, Kyle, Borders Railway and Glasgow South Western lines.